Expert Profile

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Tessa Holladay

Pronouns:

She/Her

Availability:

Available

Full-time

Position Type:

Snyder

Texas

United States of America

Years in the field:

1 – 5 Years

Areas of Expertise

Education, Events, Guest/Visitor Services, Membership Programs, Outreach and Public Engagement, Research & Evaluation, Social Media

Experience

Scurry County Museum - Educator Intern
Snyder, Texas • 01/2021 - Current

· Created new educational activities for exhibits

· Helped choose artifacts for display, prepare, and install

· Created video media for marketing on TikTok, Facebook, and Instagram

· Researched and created new social media campaign

Walt Disney World Resort - Minnie Van Ride Service Associate
Orlando, Florida • 01/2019 - 12/2020

· Promoted to transfer over 50 guests per day across Disney property and the Orlando Airport.

· Brand ambassador proving top-notch guest experiences, trained on a bi-weekly basis.

· Maintained a customer satisfaction rate of 98%

· Earned 20 recognitions for above and beyond teamwork and professionalism.

· Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.

Walt Disney World Resort, Disney College - Intern Parade Audience Control Cast Member
Orlando, Florida • 08/2018 - 12/2018

· Conflict resolution and de-escalation

· Created a positive environment for guests while managing safety

· Crowd control and crowd warm-up

Barista - Starbucks
Flower Mound, TX • 06/2016 - 07/2018

· Memorized over 50 regulars drink orders and schedules

· New product placement and spokesperson

· Multitasked by kept the workstation clean, organized, and stocked while interacting with customers and fulfilling orders.

· Averaged over 60 orders per hour.

 

Education

University of Denver 2019- June 2021

GPA: 3.6

I am working towards a Master of Arts in Arts and Cultural Management with a focus on Outreach and Advocacy.

I have taken courses in Contemporary Art, Event Planning

and Visitor Engagement, Data Collection and Usage, Management Practices, Marketing, and Nonprofit Legal Landscapes.

 

University of North Texas 2014-2018

GPA: 3.6

I have a Bachelor of Science in Integrative Studies with focuses in History, Art History,and Geography with minors in Archaeology and Anthropology

Achievements: I made the Dean’s List seven times in my undergraduate career. I have been awarded three academic excellence scholarships from my sorority, Delta Gamma, and four academic excellence scholarships from the University. In the Spring of 2017, I was

accepted into a Greek Honor Society, Order of Omega, and was selected to participate in a seminar called Greek Emerging Leaders that teaches students how to lead their organizations and the campus.