Expert Profile

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Charles Fulcher

Pronouns:

He/His

Availability:

Available

Full or Part-time

Position Type:

Washington

District Of Columbia

United States of America

Years in the field:

16 – 20 Years

Areas of Expertise

Administrative Support, Docent Programs, Education, Events, Explainer/guide, Guest/Visitor Services, Intern Programs, Senior Leadership, Operations, Outreach and Public Engagement, Project Management, Strategic Planning, Volunteer Programs, Other

I most recently served as Director, Visitor Programs, for the National Cathedral in Washington, DC, but held several positions in my 14+ years with the institution. I was proud to lead a department of 25 paid staff and 140+ volunteers.

 

I managed all touring and sightseeing functions of the world’s sixth-largest cathedral—a complex and multi-use venue, an artistic and architectural masterpiece, and site of events of national significance. By crafting unique and engaging opportunities to inspire and inform, I constantly aimed to improve the visitor experience. I tracked visitor traffic and financial metrics, evaluated visitor feedback, and enhanced revenue streams through creative programming.

Programming examples include:

• Designing and managing the “Let There Be LEGO” visitor engagement project, cultivating/managing new team of 40+ volunteers, with $1 million fundraising goal; increased visitor traffic for first six months of project and raised nearly $200k in the program's first year
• Revising specialty/topical tour offerings to foster more engaging offerings and also doubling revenue for four consecutive years
• Restructuring long-standing, but rarely offered, program into new system of tower climb tours, increasing participation over 600% in first four years
• Creating and coordinating annual week-long “Seeing Deeper” program, reaching thousands of new visitors and fostering creative interdepartmental collaboration through unique nightly offerings

My work at the Cathedral included group-tour scheduling, where I professionalized the scheduling process and improved communication with interested visitors, including families, private groups, schools, and tour companies. I modernized the group pricing structure and facilitated increased revenue from group visits ($600k+).

 

I have also supported the graduate program in Museum Education at The George Washington University by mentoring graduate students engaged in facilitating museum-based learning opportunities for various community organizations and schools.

 

Detailed resume available upon request.

 

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