Customer-centered professional with valuable experience refining and

turning around underperforming organization operations, as well as

constructing outreach plans to facilitate business development and

growth. Successes include increasing revenues over 300% through

direct marketing campaigns targeting corporate contacts, leading

operational area mergers, and reducing department operational costs

40%. Ensure operations and culture demonstrate consistency with

senior leadership's organizational vision. Navigate client

organizations through effective communication, while influencing and

persuading at multiple levels. Deliver impact by creating continuous

quality improvement culture that drives operational efficiency.

Expertise includes data analysis to facilitate data driven decision-

making using logic and benchmarking.

CORE COMPETENCIES

* Event Sales/Management

* Staff Training and Development

* Major Event Planning

* Policies and Procedures

* Client Maintenance and Retention

* Market Analysis and Research

* Hospitality Management

* Contract Review & Recommendations

* P&L Accountability

* Continuous Quality Control

* Budgeting and Expense Reports

* Strategic Business Planning

* Business Development

* Merchandising and Promotion

* Financial Statements

* Vendor Negotiations

* Project Planning and Analysis

* Relationship Building